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Quality Approach

Using this approach to quality is seen to require a trade-off between excellence, cost and time. This requirement will be familiar to almost all those concerned with taking measurements. It is important to set out the formal requirement for a specific measurement because Unihorn India Pvt Ltd having a special quality policy and since 2004 the company is registered for Quality Management system –ISO 9001:2000, later upgraded to ISO 9001:2008

 

Our Quality Policy is to

  • Satisfy clients by delivering consistent high quality and cost effective services in a timely and responsive manner, integrating sustainable development requirements;
  • Satisfy employees by providing a congenial and professional environment and employment conditions;
  • Provide shareholders with a satisfactory return on investment;
  • Establish mutually beneficial and enduring relationships with partners, sub-consultants and suppliers

We aim to meet or exceed quality objectives:

  • For owners and stakeholders by benchmarking the results to the Annual Business Plan.
  • For clients By achieving a client satisfaction level ≥ 80% in terms of implementation of projects and services; By periodically monitoring, controlling and addressing complaints for their elimination.
  • For employees By enhancement of skill, competence and satisfaction level and process competency through conducive environment, rewards & training.
  • For partners, sub-consultants and suppliers Maintain a good and lasting relationship.